Services
S&S Consulting Solutions
Improving Management Effectiveness
Growing at a faster pace than you can develop new leadership? Working with seasoned leaders who can use additional help…let S&S provide support to assist in the process of closing gaps that are common to managing teams within a Contact Center. Emphasis will be placed on mentoring and coaching in areas such as management development, identifying skills gaps, administering performance improvement plans, managing competing priorities, motivating teams and the management of change.
Our goal is to help you achieve OPTIMAL PERFORMANCE!
Performance Management & Development
Identify skills gaps and strategies to develop new and/or challenged leaders in the role (includes team leaders, supervisors, managers, sr. managers, etc.). Create action plans to drive key success indicators. Assist in the documentation of performance improvement plans ensuring HR compliance.
Motivating Effectively & Managing Change
Work with managers to aid in in the process of determining ways to motivate team members and manage change in the workplace. Share strategies to have difficult conversations. Assist management in helping employees accept business realities and document management behaviors that may encourage or discourage the motivation of a team.